WHAT MATERIALS DO YOU USE?
All ceramics are made with stoneware clay and are glazed at cone 6 (1200C).

HOW LONG DOES IT TAKE TO RECEIVE MY PURCHASE?
On “made to order” orders the estimated delivery time will be 6 weeks from purchase date - you will recieve email updates on when your product has entered the kiln and when it is being sent to you.
On all other orders you can expect a 2-3 week wait for your product to arrive at your doorstep.

ARE PRODUCTS MADE-TO-ORDER?
All products that are “made to order” are listed as so. Some collections will have an amount premade and wil be listed as so.

WHAT SHIPPING METHODS DO YOU USE?
We ship with AusPost with Australia-wide shipping taking 3-6 days and International shipping 8-15 days

DO YOU HAVE A REFUND POLICY?
If there is any issues please email us at ‘looseendsstore.au@gmail.com’ and we will get back to you straight away!

WHAT PACKAGING DO YOU USE?
All our packaging is eco-friendly! All packaging is either recycled OR recyclable!!
The packaging tape we use is Biogone landfill-biodegradable tape which biodegrades after-use!

DO YOU DO COMMISSIONS?
mmm…sometimes! depending on what you are looking for - feel free to contact me with details and I will be happy to discuss them with you!